CommandCentral Analytics 3.0 FAQ

CommandCentral Analytics 3.0 Released


On December 8, 2014 PublicEngines released CommandCentral Analytics 3.0, a substantial upgrade to our popular CommandCentral Analytics product. CommandCentral Analytics 3.0 adds mobile access, speed and performance improvements, and a totally new look and feel to the product.

This FAQ is to help you understand the primary differences in this update, provide minimum browser requirements, and help you understand any outstanding issues that you may experience when using CommandCentral Analytics 3.0.

Access to CommandCentral Analytics 3.0


There are several ways to access CommandCentral Analytics 3.0:

  • Use the new shortcut at www.commandcentral.com
  • Log into the CrimeReports website, proceed to the Admin Tools menu and select "CommandCentral Analytics 3.0" tile from the list of your products (Note that you will be required to sign in a second time when using this option).
  • Use the old CommandCentral 2.0 shortcut at www.crimereports.com/CommandCentral/login and select the CommandCentral Analytics 3.0 sign in section.
Be sure to look for the new CommandCentral 3.0 tile if you choose to navigate that way. 


Browser Compatibility


PublicEngines recommends, that where possible, customers should use the most current version of Chrome, Firefox, Internet Explorer, or Safari when accessing CommandCentral Analytics 3.0. However, the following minimum browser versions are supported due to differing IT policies among police agencies.

Desktop Browsers
  • Chrome 36
  • Firefox 33
  • Internet Explorer 10
  • Safari 8
Tablet Browsers (7" or larger required)
  • Safari 8 (iPad)
  • Chrome 39 (iPad)
  • Chrome 39 (Android)
CommandCentral Analytics also requires JavaScript to be enabled on your web browser.

Known  issues with CommandCentral 3.0


As of December 8, 2014 these are the known issues with CommandCentral 3.0. The PublicEngines development team is actively working on these issues, so please check back frequently for a current list.
  • You are required to sign in twice when using the Product Menu tiles at www.crimereports.com/tools - The initial login to access the tiles, then a second time to access CommandCentral 3.0.
  • The "Change Over Base" calculation on the Reporting Tab is incorrect.
  • The color indicators on the "Std. Dev Level" (Standard Deviation Level) do not correctly update when sorting by various individual field types.
  • In rare cases, clicking on Email Reports (the envelope icon at the top left) will not display the current charts/graphs that are active in the tab.
  • Navigation from the Products dropdown (in the top navigation bar) fails if you are not logged into both www.crimereports.com and www.commandcentral.com.
  • The Products dropdown is missing an entry for CrimeReports.
  • The export options on the Roll Call tab do not work.
  • Multi-incident icons are incorrectly formatted in Internet Explorer 11, other formatting issues in Internet Explorer 11.
  • Map shape labels are missing.
  • The "Save Data Settings" command does not confirm the request has been successful.
  • Even on larger format tablets, some navigation bar elements can overlap.

 

CommandCentral Analytics

  1. CommandCentral Analytics 3.0 FAQ
  2. CommandCentral Analytics Map Update
  3. Creating A User For CrimeReports And CommandCentral Analytics
  4. Creating A Custom Tab In CommandCentral Analytics
  5. Manage Areas In CommandCentral Analytics
  6. Search For An Incident In CrimeReports And CommandCentral Analytics
  7. CommandCentral Analytics Training
  8. Error When Creating A New User In CommandCentral Analytics Or CrimeReports
  9. RMS And CAD Data In CommandCentral Analytics
  10. Email Reports In CommandCentral Analytics
  11. Linking Feature In CommandCentral Analytics
  12. Using the Maps Tab in CommandCentral Analytics
  13. Changing Data Parameters In CommandCentral Analytics
  14. Data Schema For CrimeReports Or CommandCentral Analytics
  15. Manual Reset Of A Password For CrimeReports And CommandCentral Analytics
  16. Batch Upload Users for CrimeReports And CommandCentral Analytics
  17. Manage Area Types in CommandCentral Analytics
  18. Moving An Incident On The Map In CommandCentral Analytics And CrimeReports
  19. Selecting Crime Types In CommandCentral Analytics
  20. Selecting Areas In CommandCentral Analytics
  21. Update Scheduled Task Password for CommandCentral Analytics or CrimeReports Query
  22. Search/Filter on a Keyword or Address in CommandCentral Analytics
  23. Date Comparison Via Bar Chart in CommandCentral Analytics
  24. CommandCentral Analytics for Patrol
  25. Changing Data Displays in CommandCentral Analytics
  26. Session Timeout for CrimeReports and CommandCentral Analytics
  27. Assigning Crime Types to the Appropriate Parent Type for CommandCentral Analytics
  28. CommandCentral Analytics Tabs
  29. Print Header and Footer in CommandCentral Analytics
  30. User Login Report for CommandCentral Analytics
  31. Save Data Settings in CommandCentral Analytics
  32. Taking a Screen Capture in CommandCentral Analytics
  33. Deleting an Incident from CrimeReports and CommandCentral Analytics
  34. ESRI Shapefiles in CrimeReports And CommandCentral Analytics
  35. Outside Area in CommandCentral Analytics
  36. Changing the name of a shape in CommandCentral Analytics
  37. Setting Up CommandCentral Analytics
  38. Verification of Agency Data for CommandCentral Dashboard and Analytics
  39. Verifing the Numbers in CommandCentral Dashboard Are Matching Your RMS Reports

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