Dealing with Spammers and Pranksters

How do I deal with Spammers and Pranksters?


We are always improving our spam-fighting techniques, but they are sometimes not good enough to catch certain spammers.  There are a few tips you will need to know when dealing with Spammers and Pranksters.  These steps are excellent spam-fighting techniques. 

When you receive a known prank, respond with a warning telling them to stop.  If the prank continues, do not respond back again, this can cause them to persist even longer.  If the message is believed to be Spam, it is never a good idea to respond to the message.  This just lets spammers know the account is active.  Do not click on "Stop Thread" or delete the tip.  Please E-Transfer the spam tip to Agency 999.  

Transferring known junk to our spam-catcher.


(Video Instructions are available here)
  • Click on "Tips"

  • Select the Tip that is known Spam


  • Click on the "Deliver To" Tab

  • Click on "Select a Recipient"

  • Select Agency 999


  • Click on "E-Transfer"

Information about Agency 999

Agency 999 is our spam/prank catching account.  Deleting the tip or stopping the thread will prevent us from blocking these individuals if you do not E-Transfer the tip to 999 before deleting the tip.   Often we can analyze the problem tips and employ consistent keyword pattern matching to rectify receiving subsequent submissions from that tipster.


Emailing Support

Email 
support@publicengines.com and let them know what tip number(s) were submitted to the 999 account.  Explain why you believe the tip is not valid. Also, if you see any words or names that we can block please let us know.  We will only be able to block unusual names, words, addresses, etc. otherwise we could potentially block or trap legitimate tips. Often we can analyze the problem tips and employ consistent keyword pattern matching to rectify receiving subsequent submissions from that tipster.

 If you have questions or need additional help please contact support@publicengines.com or (801) 828-2700, option 3.

Feedback and Knowledge Base